Refund policy

Returns, Refunds, Exchanges & Store Credit Policy

Thank you for shopping with NIMOR.

We want you to have a smooth shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our Returns, Refunds, Exchanges and Store Credit Policy before placing a request.

1. Returns & Exchanges

1. Returns and exchanges must be requested within 7 days of delivery of the order.

2. Each order is eligible for a return or exchange only once. Once a return or exchange has been successfully processed for an order, no further return or exchange request will be accepted for the same order.

3. Products must be unused, unworn and unwashed and must be returned in their original condition.

4. Products must be returned with the original packaging, tags, invoice and all accompanying materials/accessories, wherever applicable. Products returned without original tags or packaging may not be accepted.

5. Products showing signs of use, washing, alteration, damage, stains or wear may be rejected during the quality check.

6. Once a return or exchange request is approved, the return pickup will generally be arranged within 2–3 working days.

2. Damaged, Missing or Incorrect Products

Very Important: Customers are strongly advised to take clear photographs and/or record a continuous unboxing video while opening the package.

This evidence may be required to process claims relating to:

• Physical damage to the product

• Missing products or components

• Incorrect products received

• Tampered or visibly damaged packaging

Any such issue must be reported to NIMOR within five days of delivery, along with the relevant photographs/video and order details.

All such claims will be subject to verification by the NIMOR team.

3. Return Policy

1. Raise a return request through your NIMOR account within five days of delivery.

2. Once the returned product is received by NIMOR, it will undergo quality check.

3. The return will be accepted only if the product meets the return conditions specified in this policy.

4. Once the returned product successfully passes the quality check, the eligible refund amount will be issued as return coupon code.

5. The return coupon code will be equivalent to the net product amount actually paid by the customer for the returned product, after applicable discounts have been proportionately allocated to the returned product. Shipping charges are non-refundable, unless otherwise specified by NIMOR.

6. Return coupon code will be issued only after the returned product has been received and successfully cleared through our quality check.

4. NIMOR Return Coupon Policy

1. NIMOR Return Coupon Code has lifetime validity and does not expire.

2. Return Coupon Code may be used toward future purchases on the NIMOR website.

3. Return Coupon Code balance if any may be used toward the customer's subsequent order.

4. Return Coupon Code can be used for both prepaid and Cash on Delivery (COD) orders, subject to applicable checkout and payment conditions.

5. If the value of the subsequent order is higher than the available Return Coupon Code balance, the remaining amount may be paid using another available payment method, including COD.

6. Once an amount has been issued as Return Coupon Code, it will remain Return Coupon Code and will not be converted into cash or refunded to a bank account, card, UPI account or any other monetary payment method.

7. If a customer places a subsequent order using Return Coupon Code and later returns that order, any refund approved for the returned product(s) will be issued entirely as NIMOR Return Coupon Code.

8. Any additional Return Coupon Code issued following a subsequent return will also have lifetime validity.

9. Return Coupon Code credit cannot be withdrawn, transferred to another customer, exchanged for cash, or redeemed for cash.

10. Return Coupon Code can only be used for purchases on the NIMOR website and cannot be used to purchase or generate cash-equivalent value.

Example of Store Credit Usage

If a customer receives ₹2,000 in NIMOR Return Coupon Code and subsequently places an order worth ₹3,500, the entire ₹2,000 Return Coupon Code balance must be utilized toward that order. The remaining ₹1,500 may be paid using an available payment method, including COD.

If the customer subsequently returns that order and the return is approved, the eligible refund will again be issued entirely as NIMOR Return Coupon Code. 

5. Exchange Policy

1. Raise an exchange request through your NIMOR account within five days of delivery.

2. Once the exchange request is approved, we will initiate a return pickup.

3. Please ensure that the product is securely packed and returned with its original packaging, tags, invoice and all accompanying materials.

4. Once the product is received by NIMOR, it will undergo a quality check.

5. If the returned product passes the quality check and the requested replacement is available, the replacement product will be shipped to the customer.

6. If the requested replacement product is unavailable, NIMOR may offer an alternative resolution, including Return Coupon Code, as applicable.

7. Each order is eligible for a return or exchange only once.

6. Cancellation Policy

1. Orders may be cancelled only before they are shipped/dispatched.

2. If an order is successfully cancelled before dispatch, the applicable refund will be processed in accordance with NIMOR's refund process.

3. Once an order has been shipped/dispatched, cancellation requests will not be accepted.

4. If the order has already been shipped, the customer may raise a return request after delivery, subject to the terms and conditions of this policy.

7. Unserviceable PIN Code / No Delivery Service

If NIMOR is unable to deliver an order because the customer's PIN code is not serviceable by our available delivery partners, the order may be cancelled.

In such cases, the full amount actually paid by the customer for the order will be refunded through the applicable refund method.

8. Important Conditions

• NIMOR reserves the right to reject a return or exchange if the product does not meet the conditions specified in this policy.

• Return and exchange requests received after the applicable 5-day period will not be accepted.

• Products that have been used, washed, altered, damaged or returned without the required tags and packaging may be rejected.

• All returns and exchanges are subject to verification and quality checks by NIMOR.

• Return pickup and delivery timelines may vary depending on courier availability and the customer's location.

• NIMOR reserves the right to amend this policy from time to time. The policy applicable at the time of purchase will generally govern the relevant order, subject to applicable law.

9. Contact Us

If you have any questions regarding our Returns, Refunds, Exchanges or Store Credit Policy, please contact us:

Chat Support: +91 

Monday to Saturday: 10:30 AM to 6:30 PM