Shipping policy

Shipping & Delivery Policy

At NIMOR, we are committed to ensuring that your order reaches you safely and on time. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Order Processing & Dispatch

Orders are generally processed and dispatched within Two (2) working days of order confirmation.
Once your order has been dispatched, you will receive a notification on the mobile number provided at the time of placing the order.
If the mobile number provided is invalid or unreachable, we may contact you through the email address provided with your order.
Orders may take additional time to dispatch if the shipping address, PIN code, or contact number provided is incorrect or incomplete, or if the destination PIN code is unserviceable.

2. Domestic Delivery

We offer free delivery across India on all prepaid orders.
Orders are shipped through reputed courier partners, including Delhivery.
Cash on Delivery (COD) is available on eligible orders and locations.
The estimated delivery time for domestic orders is 10–15 working days from the date of dispatch.
Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

3. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond NIMOR's control, including:

Festivals and public holidays
Adverse weather conditions
Natural calamities
Political disturbances, curfews, or other unforeseen events
Courier service disruptions
Incorrect or incomplete shipping information
Unserviceable or remote destination PIN codes

In such circumstances, the delivery may take longer than the estimated timeframe. We will make reasonable efforts to assist you and have your order delivered as soon as possible.

4. Shipping Address & Contact Details

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number at the time of placing the order.

If incorrect or incomplete information is provided, delivery may be delayed or the shipment may be returned to us. Any additional shipping costs arising due to an incorrect address, failed delivery, or re-shipment may be payable by the customer, where applicable.

Please contact our customer support team as soon as possible if you need to update your shipping details. Address changes may not be possible once an order has been dispatched.

5. Cash on Delivery (COD)

COD is available on eligible orders and, serviceable PIN codes.

The availability of COD may be subject to order value, destination, courier serviceability, and other applicable conditions. NIMOR reserves the right to restrict COD availability for certain orders or locations.

6. Damaged, Tampered, or Missing Products

We strongly recommend that you record a continuous unboxing video when opening your package and/or take clear photographs of the package and its contents.

This documentation may be required to process claims relating to:

Physical damage to the product
Missing products or components
Incorrect products
Tampered or visibly damaged packaging

If your package appears damaged or tampered with at the time of delivery, please document the condition of the package before opening it and contact us as soon as possible.

Claims must be reported within 5 days of delivery along with the required photographs/video and order details.

Failure to provide the requested evidence may affect our ability to verify and process a damage, shortage, or tampering claim.

7. Returns, Refunds & Exchanges

Returns, refunds, cancellations, and exchanges are subject to our Returns & Refund Policy.

Please refer to that policy for information regarding:

Eligibility for returns and exchanges
Applicable time limits
Refund processing
Product condition requirements
Non-returnable products, if any
Cancellation of orders
Damaged, defective, incorrect, or missing products

8. Failed Delivery / Return to Origin (RTO)

If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact information, repeated delivery attempts, refusal to accept the package, or the recipient being unavailable, the shipment may be returned to NIMOR.

Any re-shipping of an RTO order may be subject to additional shipping charges, where applicable.

9. International Orders

We accept international orders through our website, subject to availability and destination-country serviceability.

For international orders, please contact us at support@nimor.com with the subject line “International Order” for information regarding:

Available destinations
Shipping charges
Estimated delivery timelines
Customs duties and import taxes
Any destination-specific delivery requirements

Unless expressly stated otherwise, customs duties, import taxes, clearance charges, and other charges imposed by the destination country shall be borne by the customer.

International delivery timelines may vary depending on customs clearance, courier service, local regulations, and other circumstances beyond our control.

10. Contact Us

For any questions or concerns regarding your shipment or delivery, please contact us at:

Email: support@nimor.com, we will be happy to assist you with your order.